Join us as an On-Call Residential Incident Response Worker!

Overview

Job Title: On-call Residential Incident Response Worker
Position Duration: 1-year contract with the possibility of extension
​Hourly wage: 

• $26/hour when working
• $20 per 24-hour shift when on-call for 1 residence
• $40 per 24-hour shift when on-call for 2 residences​
  

Hours/week: 

• Residential Child & Youth Worker Shifts
  • 0830-1600
  • Thursdays, Fridays, Saturdays, Sundays
• Incident Response Shifts
  • beginning Friday morning at 0900
  • ending Monday morning at 0900 

Vacation: 8% accrual
Location: Trail/Castlegar

Send resume and cover letter to: [email protected]

Program Summary

Freedom Quest’s Short-Term Stabilization residence, “Eagle House” and Long-Term Specialized residence, “Freedom House”, are home to up to 4 young people (2 each) who may have multiple diagnoses, come from unstable family backgrounds, and may have been exposed to a range of risk factors including neglect, physical and sexual abuse, and prenatal exposure to drugs and/or alcohol. These 24/7 staffed homes are a place where children/youth can find safety, stability, and care from a group of adults who are trauma and attachment-informed, culturally humble, actively engaged, strengths-based, client-centered, and motivated to support them in moving towards their self-identified goals.
 
When applicable, they are also places where families can experience non-judgement and unconditional positive regard as they work to maintain a relationship with their young person and/or work towards reconnecting and rebuilding relationships that have been disrupted.
​

Position Summary

The On-Call Residential Incident Response Worker is a person who has:

• strong de-escalation and conflict resolution abilities with trauma-informed approaches
• a proven understanding of adolescent development and behavior patterns
• experience recognizing signs of mental health crises, self-harm, or suicidal ideation
• experience utilizing suicide intervention skills and crisis de-escalation skills.
• knowledge of therapeutic communication techniques and active listening skills
• excellent judgment and decision-making under pressure
• strong documentation and communication skills for accurate incident reporting
• the ability to assess situations quickly and determine appropriate intervention levels
• knowledge of mandatory reporting requirements and child protection protocols
• high emotional resilience and stress tolerance
• flexibility and adaptability to handle unpredictable situations
• strong professional boundaries while maintaining empathy
• demonstrated their reliability and punctuality
• a commitment to cultural sensitivity and an ever-growing awareness of diverse backgrounds
• familiarity with residential care policies, procedures, and safety protocols
• a natural ability to mentor and guide staff during high-stress situations
• a thorough understanding of medication administration protocols
• knowledge of emergency procedures and community resources
• an understanding of when and when not, in a crisis scenario, it is necessary to involve emergency services
• proven skills in administering basic first aid

 
Response Requirements
When on-call, the On-Call Residential Incident Response Worker must respond immediately to all phone calls from Residential Child & Youth Workers who are on shift. Phones calls from Residential Child & Youth Workers to the On-Call Residential Incident Response Worker are restricted to the following:

• Incident Reporting – Actioning incident reporting protocols.
• Employee Sick and Wellness Leave – Ensuring shift coverage when there is an imminent shift vacancy.
• New Employee – Providing after-hours training support for new employees.
• De-escalation – Preventing incidents by ensuring best-practices are implemented.
• Any other unforeseeable needs, determined in collaboration with the Residence Coordinator, Residence Managers, and Executive Director.

 
When on-call, the On-call Residential Incident Response Worker must ensure they can comply with all agency policies immediately upon answering the phone. The moment they answer the phone they are considered “at work” and will be paid their regular hourly wage.
 
Administrative Requirements
The following administrative tasks will be required:

• On-call logs
• On-call meetings
• On-call changeover
• Review and submission of Critical Incident Reports
• Review of additional documentation (Worksafe BC documents, Vehicle Accident Reports, etc.)

 
When working
When working, the On-Call Residential Incident Response Worker is accountable to all duties assigned to a Residential Child & Youth Worker as well as all duties assigned to an On-call Residential Incident Response Worker.

​Knowledge Skills, and Abilities

Education/Experience

• A diploma or degree in child and youth care, social work, or related field or equivalent combination of education and experience (2-years combined total is REQUIRED).
• Two years of experience working in a residential setting (ASSET)
• Extensive experience working from client-centred, strengths-based, harm-reduction, attachment and trauma-informed approaches (ASSET)
• Specific training in attachment-based parenting, relationship-based interventions (Trauma-informed practice), behavioural modification, children under 12 years of age with support needs. (ASSET)
• Willingness to engage in life-long learning and self-reflexivity practices to understand Indigenous worldviews and the important role of culture in facilitating healing. (REQUIRED)
• Recognition that colonization continues to impact the health and wellness of Indigenous Peoples. This includes recognizing the role of trauma and offering trauma-informed care. (REQUIRED)
• Strong knowledge of trauma informed services and culturally safe practices. (ASSET)

 
Other Requirements

• Ministry of Children and Family Development (MCFD) Record Check (REQUIRED)
• Vulnerable Sector Criminal Record Check (REQUIRED)
• Must be 19+ to apply as per MCFD policies (REQUIRED)
• Valid FoodSafe Certification (REQUIRED)
• Current First Aid and CPR Certification (REQUIRED)
• Valid Class V BC Driver’s License (REQUIRED)
• Clean Driver’s Abstract (REQUIRED)
• Driver Factor Report number lower than 1.5 (REQUIRED)
• Reliable Vehicle (REQUIRED)
• Valid ASIST Certification (ASSET)